Frequently Asked Questions

No. Changing supplier needs no physical work; the meter and grid stay the same. The power continues without interruption.

Faults, outages and grid work are independent of the supplier; call the fault line of the distribution company in your region (186). The Akımer Enerji call centre handles bill and tariff questions.

The regulator announces the free-consumer limit every year. If your last 12 months of consumption exceed that limit you are a free consumer. You can take our eligibility test or ask our representative with your installation number. Final eligibility is determined from the distribution company's records.

Usually 7 - 15 days if your documents are complete. The switch happens at the start of the next billing period. You can follow the process step by step in the customer portal.

Only the energy charge (TRY/kWh) varies by supplier. The distribution charge, taxes and funds and VAT are the same for all suppliers.

With a fixed price the energy charge does not change during the contract. In an indexed tariff the unit price is set each month from the day-ahead market price (PTF) plus a fixed margin; it benefits you if the market falls and costs more if it rises.

There is no early-exit fee on Home Fixed 12, Home Green 12, Trader Fixed 12 and the indexed tariffs. Commercial Fixed 24 carries a fee of 5% of the remaining months. Conditions are stated on each tariff card.

The physical electricity comes from the shared grid. On a green tariff, YEK-G certificates equal to your consumption are cancelled in your name, so renewable generation is officially recorded for you.

If the account is in the landlord's name, you need written authority from the landlord or to transfer the account to your own name. We help with transfers.

You can pay by automatic card payment, bank transfer/EFT, banks' bill payment screens and our service centres. Those who choose e-invoice get a 25 TRY discount in the first month.